Privacy Policy
Last Updated: March 19, 2026
This Privacy Policy explains how Surge Power Services LLC ("Surge Power," "we," "us," "our") collects, uses, shares, and protects personal information when you visit our website, contact us, apply for work, or otherwise interact with us.
1) Information We Collect
A. Information you provide to us
- Contact form / inquiries: name, email, phone number, company, project details, and any information you include in your message.
- Phone/SMS communications: your phone number and message content when you text or call us.
- Files you send us: attachments or documents (for example, resumes or project documents).
B. Information collected automatically
- Device and usage data: pages viewed, links clicked, time on page, referring/exit pages, browser type, device type, approximate location (for example, city/state), and similar activity data.
- Identifiers: cookies and similar technologies used for analytics and advertising measurement.
C. Information from third parties
- Advertising/analytics partners: we may receive aggregated reporting and campaign performance data (for example, from Google and Meta).
- Recruiting/job platforms (if applicable): if you apply through a third-party platform, we may receive the information you submit there.
2) How We Use Information
We use personal information to:
- Respond to inquiries, requests for quotes, and customer support questions.
- Provide services, schedule work, and communicate with customers and partners.
- Recruit and evaluate job applicants.
- Operate, maintain, and improve our website and services.
- Measure marketing performance and understand how visitors use our website.
- Send service-related messages and, where permitted, marketing communications.
- Detect, prevent, and respond to security incidents, fraud, or misuse.
- Comply with legal obligations and enforce our terms and policies.
5) SMS/Text Messaging
If you provide your phone number, we may contact you via call or text for service-related reasons (for example, scheduling, staffing, project coordination, or responding to your request). With your consent where required, we may also send marketing messages.
- Opt out: Reply STOP to unsubscribe from text messages. You may also contact us at surgepower@surgepower.com.
- Help: Reply HELP or contact us at surgepower@surgepower.com.
- Message/data rates: Message and data rates may apply depending on your mobile carrier and plan.
We may store SMS-related records (such as your number, message content, and timestamps) for operational, compliance, and customer service purposes.
6) Job Applicants
If you apply for a job with us, we may collect information such as your contact details, work history, certifications, references, and other information you provide in your application or resume.
We may also verify information you provide and, where permitted by law and relevant to the role, conduct background checks, reference checks, or credential verification through service providers.
7) Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or compliance obligations.
Some information may be stored in internal systems or files (including spreadsheets) used to support operations and recordkeeping.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
If we become aware of a data breach affecting personal information, we will take appropriate steps and provide notifications as required by applicable law.
9) Your Choices & Rights
A. Marketing communications
- Email: use the unsubscribe link (if included) or email us at surgepower@surgepower.com.
- SMS: reply STOP (see SMS section).
B. Access, correction, deletion
You may request access to, correction of, or deletion of personal information we maintain about you, subject to legal exceptions. To request this, email surgepower@surgepower.com.
C. California and certain U.S. state privacy rights
Depending on where you live, you may have additional rights regarding your personal information (for example, the right to opt out of certain targeted advertising, and the right to limit certain sharing).
Do Not Sell or Share: We do not sell personal information for money. However, some advertising and analytics practices may be considered "sharing" under certain laws when used for cross-context behavioral advertising. You can request that we limit such sharing by emailing surgepower@surgepower.com with the subject line "Privacy Request."
To protect your information, we may need to verify your identity before completing certain requests.
10) Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
11) U.S.-Only Services
We provide services in the United States only. If you access the website from outside the U.S., you understand your information may be processed in the United States where privacy laws may differ from your location.
12) Changes to This Policy
We may update this Privacy Policy from time to time. If we make changes, we will revise the "Last Updated" date above. Your continued use of the website after changes means you accept the updated policy.
13) Contact Us
For privacy questions or requests, contact: